Updates | RayChat

Raychat latest updates

Here, you can view the list of the latest updates of Raychat

5.4.8 25.11.23

Dashboard changes
User Interface Changes
- - The Raychat dashboard user interface has been completely redesigned. These changes have improved the user experience and increased the dashboard's efficiency.
Web App Changes
User road Map
- - The user road map is a new feature that helps you analyze your users' website behavior more accurately. With this feature, you can see the user's presence on different pages of your website and the duration of their presence. This information helps you provide more accurate and practical guidance to your users.
- - This feature is available for premium packages.
Adding the Ability to Set Profile Photos for Users in Business and Premium Packages
- - This new feature allows operators to set different profile photos for other users. This helps to remember users and improve the user experience.
- - This feature is available for business and premium packages.

5.2.4 09.11.23

Dashboard changes
Optimized Conversation Archive Section
- - Display messages in file format.
- - Show edit and reply options for messages.
- - Improved user interface.
- - Fixed the bug causing profiles not to load.
Optimized Conversation Statistics Section
- - Added the ability to segregate statistics based on the website.
Web App Changes
- - Redesigned chat page for better differentiation of chat messages, improving ease of identification of the latest chat message.
Widget Improvements
- - Enhanced loading speed.
- - Improved visual appearance of the chat page.
- - Resolved the issue of videos turning white during upload.
- - Added progress bar during video uploads.

5.0.1 30.10.23

Dashboard Changes
Added the "App List" feature to the dashboard menu.
- - With this feature, we can define a specific token based on our desired websites or applications and use them in the API section to automate the affiliate process. This feature can be very useful and practical for website builders, app developers, and e-commerce platforms.
Update to the Chat Archive Feature
- - Through an update and optimization of this feature, we have provided the capability to search and export desired conversations from the chat archive based on email, user profile creation date, last conversation date, etc.
Changes Related to Website Deletion
- - This feature is available for commercial and premium packages, and only the Rachat account creator can initiate the deletion of a website.
- - However, please note that the website registered with Rachat cannot be deleted.
- - Enhanced Performance and Optimization of the Statistics Section, especially Operator Statistics
Web App and Widget Changes
- - Resolved performance issues and white screen occurrences after closing conversations in the web app.
- - Added the capability to take screenshots of widget and web app pages using the (ctrl+V) keys.
- - Fixed microphone access bugs for sending voice messages in the widget.
- - Resolved some widget issues.

4.9.1 25.10.23

Raychat's Bilingual Capability
- - From this date onwards, you can have Raychat's website, dashboard, and web app in bilingual mode (Persian and English).
- - Added the option to register with international numbers
- - From now on, even if you are not in Iran, you can register with any number you have on Rachat and use it.
Web App Update
- - Visual changes and optimization of the web app
- - Improved user interface of the right-side menu
- - Added the customer presence page link to the message bar section in the panel
API Page Update
- - Introduction of a new API version and changes to the API page
- - Addition of the API register for website designers and developers
- - Addition of the API register that allows you to use the affiliate service
- - automatically and more easily. This feature helps businesses operating in web design to simplify their customer registration process and easily provide the Raychat installation code to their customers.

Why Choose RayChat?

RayChat is a comprehensive platform for customer relationship management that helps businesses improve their customer experience. Using RayChat, you can easily communicate with your customers through various channels and provide fast and efficient support.

This system provides you with intelligent capabilities such as automated responses, customer behavior analysis, and integration with various systems. RayChat, with its simple and user-friendly interface, enables team management and collaboration among support team members.

With RayChat, you can receive detailed reports on your team's performance and make better decisions to improve your services using analytical data. This platform is suitable for businesses from small to large and can adapt to your various needs.

Unified Multi-Channel Support

RayChat manages all your communication channels including website, Telegram, WhatsApp, and Bale in a single panel. Your operators can respond to all conversations from any device and anywhere, ensuring no message is missed.

Smart Chatbot with Continuous Learning

RayChat's chatbot learns from your website content, files, links, and even sitemap, automatically answering customer questions. When needed, it intelligently transfers the conversation to a human operator to create a smooth and seamless experience.

Accurate Reporting and User Behavior Analysis

With RayChat's analytics dashboard, monitor support team performance, customer satisfaction levels, response times, and user behavior on the site in real-time. Viewing online users, visited pages, and conversation history helps you make better decisions.

Guaranteed Security and Privacy

RayChat protects your and your customers' information with advanced encryption by complying with security standards and obtaining necessary licenses from Iranian authorities. Configurable access levels for team members ensure the security of sensitive information.