Updates

• - Added access levels, roles, and permissions for more precise management of user access to different sections
• - Redesigned canned messages to better prepare responses and improve the chat panel experience
• - Enabled Copilot, the AI-powered smart assistant, for Premium Plus and VIP packages
• - Improved chatbot and AI performance for more accurate and stable responses
• - Redesigned, rewrote, and improved the knowledge base
• - Redesigned and improved the user experience of the sidebar and dashboard home page
• - Improved browser notifications and added a fallback for push notifications
• - Added the ability to switch between conversation lists by swiping on the screen, suitable for touch devices
• - Added custom backgrounds for the conversation page
• - Made message dates sticky at the top of the conversation page while scrolling
• - Added the ability to resize sidebars in the chat panel
• - Added a button to refresh the conversation list
• - Improved grouping of conversation actions and added a button to copy the conversation link
• - Added a new sound notification for messages in ongoing conversations
• - Added an API for sending messages in the widget
• - Added new widget event APIs for conversation acceptance and conversation closing
• - Added and improved documentation for the new widget APIs
• - Improved widget color synchronization with the primary color set by the user
• - Improved the display of code output in messages
• - Improved the initial loading experience of the dashboard and login page
• - Added FAQs to the widget installation page
• - Updated package features and improved the accuracy of each package’s displayed capabilities
• - Added an opening animation for the widget button and increased the clickable area for easier widget usage

Fixes

• - Improved the display of conversations based on selected departments
• - Fixed errors related to chatbot responses and connection to the AI service
• - Fixed the issue with placing emojis at the text cursor position in the conversation
• - Fixed chatbot model hallucination issues and optimized prompt structures
• - Fixed accessibility issues in the conversation chat box
• - Fixed message jumping when sending a message in the chat panel
• - Fixed the issue of automatic website selection for operators
• - Fixed the issue where notes were not updating in some cases
• - Fixed the issue with displaying the open conversation button on the archived conversations page on small devices
• - Fixed the refresh button loading state issue when no conversations were found
• - Fixed a crash in the widget background image customization section
• - Fixed the white screen issue in the widget when loading the tool for the first time
• - Fixed the sound playback issue in the widget on Safari
• - Fixed the overflow issue of the department logo tooltip in the widget
• - Fixed hardcoded colors in the widget and applied the primary color set by the user
• - Fixed the chatbot default message issue
• - Fixed issues related to user roles and permissions
• - Fixed archive filter issues when filtering by last chat date and email
• - Fixed a crash when assigning an operator while the panel was loading

Updates

• - Redesign of the partner (internal) chat section
• - Significant statistics improvement: Better response rate calculations and accurate unanswered conversation stats for operators
• - Enabled RayChat AI for all packages and upgraded the language model to improve responses
• - Added the ability to pause (freeze) subscriptions
• - Ability to upload multiple files simultaneously
• - Redesigned the notifications settings modal
• - Added a settings menu in the chat panel
• - Added copy buttons for user information
• - Logical separation of internal (partner) chats from regular users
• - Redesigned landing pages (Blog, Pricing, Download, and About Us)
• - Improved the process of opening conversations from the conversation archive

Fixes

• - Fixed widget load delay and significantly increased dashboard load speed
• - Fixed UI issues: Eliminated message and avatar flickering, cursor jumping in the notes box, fixed dark mode bugs, and resolved missing department avatars
• - Fixed copy/paste issues and new line (Enter) detection in the chatbox
• - Fixed the issue of audio alerts not playing in the Safari browser
• - Fixed the issue of audio files not playing in the chat panel
• - Fixed partner chat bugs: Missing second tick (read receipt) and files getting stuck in the uploading state
• - Fixed reporting and statistics system errors: Fixed bugs with deleted operators, corrected time range limits, and resolved case sensitivity issues in searches
• - Saved the scroll position of the pretexts (canned responses) list
• - Saved the scroll position of the conversation list on mobile when navigating between pages
• - Improved rate limiting for date fields
• - Saved conversation archive page filters when navigating between pages
• - Fixed the missing widget preview in the VIP package and improved the display of payment gateway errors
• - Fixed responsive issues with pretexts (canned responses)
• - Improved the UX of the landing page navbar and footer
• - Improved the display height of the 'user is typing' indicator

Updates

• - Complete redesign of the chat panel, improvement of current features, and global bug fixes
• - Redesign of the Raychat landing page
• - 30% reduction in widget bundle size
• - Implementation of RAG
• - Correction of input sources and prompt file in AI chatbot
• - Better statistics error management
• - Widget icons improvement
• - Widget emojis optimization
• - Improvement of incorrect username and password error handling
• - Update of Raychat services feature table

Fixes

• - Fixed logout issues
• - Fixed login OTP issue

Updates

• - Six-digit one-time password (OTP)
• - Option to hide operators' avatars

Fixes

• - Reset of reply/edit message after receiving a new message

Updates

• - Redesign and usability improvements of link prompt and file prompt features in the AI chatbot
• - Added sitemap feature for the AI chatbot in the inputs section
• - Usability improvements of the AI chatbot sitemap feature
• - Dynamic display of the page title for incoming messages
• - Added option to hide operators' avatars
• - Added notification icon for new messages
• - Hidden operators' avatars for the auto-reply bot
• - Improved webhook error management and displayed the limit on webhook creation count
• - Improved real-time ascending/descending sorting of conversations for high-traffic customers
• - Global update of the loading indicator

Fixes

• - Fixed issue where chat disappears after editing a message
• - Prevented voice recordings from disappearing after receiving a new message
• - Fixed other conversation sorting issues
• - Fixed horizontal scroll issue on the chat page when messages are too long
• - Fixed issue with the operator selection dropdown menu for automated messages
• - Fixed widget display issue in the conversation panel
• - Corrected phone number validation

Updates

• - Added AI chatbot settings (initial settings section)
• - Added AI chatbot settings (inputs section)
• - Dynamic display of the page title on the browser tab
• - Displayed more content from the last message sent to operators
• - Added a send button to allow users to close the conversation
• - Improved user experience of the dashboard loading state
• - Improved user experience in the placement and text of question list buttons
• - Improved the file upload modal preview

Fixes

• - Fixed display issue of message sent time based on timezone
• - Fixed counting issue for ongoing conversations, waiting for reply, and other conversations
• - Fixed null and zero values on the operators' statistics page
• - Fixed display issue of sent emojis
• - Fixed auto-scroll to bottom issue on the conversation page
• - Fixed content display issue for smart messages
• - Fixed issue of missing profile pictures on the conversation page and operators' statistics page
• - Fixed FAQ sorting issue
• - Removed case-sensitivity in email validation
• - Better error management for profile picture uploads and improved display of deformed profile pictures

Updates

• - Redesign and UI improvement of widget installation and setup
• - Redesign and improvement of sending one-time password (OTP)
• - Released a dedicated dashboard for operators along with display of related information and statistics for each operator
• - Displayed bot icon for AI responses
• - Added help text for different widget installation and setup load types
• - Added ability to connect to the Bale application
• - Added Turkish, Kurdish, and Arabic languages to the widget
• - Added ability to select departments in the conversation panel
• - Access and ability to use the AI chatbot for all Raychat users
• - Displayed user's typed words in real-time on the conversation panel
• - Access and ability to connect to WhatsApp for Growth package owners
• - Added 'View Conversation' button in the users' archive section
• - Added sort button for canned responses
• - Added 'replying' indicator for the AI bot
• - Ability to add and remove users in the list in real-time
• - Added scoring to conversation exports
• - Added department and operator name fields to the user info box
• - Unlimited conversation charges for all Raychat users and displaying it in the dashboard

Fixes

• - Corrected display of ongoing message counts
• - Improved user avatar display in the conversation panel list
• - Improved content display on small screens like tablets and improved bar placement on mobile pages
• - Improved authentication performance
• - Corrected display names for unknown operators

Updates

• - Added ability to create direct links for conversations: fundamental changes in conversation link management
• - Refactored and changed notification service infrastructure: optimized notification performance
• - Infrastructural changes to the Raychat Telegram bot
• - Added ability to search in conversation archives: search by numeric and text names
• - Widget UI improvements: optimized styling in the English version (left-to-right)
• - Optimized display of online users: fixed scroll issue during initial load
• - Improved message sending process: prevented the send button from disabling under certain conditions
• - Updated landing page status link: improved system status information

Fixes

• - Fixed editing and deleting public canned messages
• - Corrected incorrect display of the last message in the conversation and files list
• - Resolved issue where information did not update in transferred conversations
• - Fixed web app freezing issue and optimized overall performance
• - Corrected logo background display on the cover
• - Fixed initial notification connection issue on the web app side
• - Fixed bugs related to avatar display: correct display in the conversation transfer card and user list
• - Improved canned responses in sockets and the dashboard
• - Corrected typing errors in the web app
• - Fixed validation issues when adding a website to the dashboard
• - Added 'Back' button to the FAQ section
• - Added ability to delete FAQ categories
• - Improved display of reply messages with long names

Updates

• - Changed strategy for assigning links to operators
• - Improved widget UI in various sections such as surveys, counters, etc.
• - Various changes and optimizations such as network payload consumption and speed improvement in the widget
• - Upgraded website SEO
• - Added more settings to the Raychat smart bot
• - Added RAYCHAT_ALWAYS_FULLSCREEN field in the widget to make the widget fullscreen on different pages
• - Improved security items inside the dashboard
• - Changed widget behavior in operator link assignment mode and departmentalization

Fixes

• - Improved web app UI
• - Improved dashboard UI and displayed error details in various sections
• - Fixed receiving replies from the smart bot after the first message
• - Fixed conversation archive search by username (search by numbers and strings)
• - Fixed issue with natural/legal person forms
• - Fixed dashboard profile update issue
• - Fixed widget blanking/white screen issue
• - Fixed failure to send ZIP files across all platforms