Introducing the redesigned chat panel with new features! See what's new
Introducing the redesigned chat panel with new features! See what's new
Raychat is an online conversation and communication platform with customers, which is installed as a service on websites by adding the Raychat script manually or through a plugin and helps users in sales and support as best as possible. Using the services of this website means being aware of, accepting, and accepting the conditions and obligations contained in this agreement by the users. Please read it carefully:
Raychat: It is a service that provides an online chat platform and online support.
User: Any natural or legal person who registers in Raychat.
User account: Every user's profile in Raychat is considered that user's account.
Blocking a user account: Blocking a user account by Raychat is called blocking a user account.
1- Raychat is an online chat and support service for users.
2- This agreement is prepared according to the laws and regulations, the Law of Electronic Commerce, the Law of Protection of Consumer Rights, and the Law of Computer Crimes. Subsequently, the user is also obliged to comply with the rules related to the user. Ignorance of the above-mentioned rules does not mean that the user is not responsible. Raychat has the right to amend and change the terms of this agreement in whole or in part and must announce the amended or changed terms through the site. The use of users after the registration date means acceptance of any changes.
3- Due to the ease of using the services, the cost of all services in Raychat is presented in "dollars".
4- The user must raise all requests by sending a support request to the relevant department in Raychat. Requests that need investigation and follow-up must be handled through the support department; requests sent through other means, including email, telephone, fax, etc., will not be processed.
5- Raychat will do its best to avoid problems or outages. Considering that the provided service is the initial version, the user hereby agrees to be patient in case of problems in using Raychat services, and Raychat is not responsible.
6- Users must have the necessary legal capacity to enter into this agreement. If they conclude this agreement on behalf of a legal entity as a user, they have the necessary legal authority to conclude this agreement and guarantee that no person, whether real or legal, will have a claim in this regard.
7- The user is obliged to fill in all the requested information correctly during the registration stage and the user is responsible for the correctness of this information.
8- The user does not have the right to transfer the account to another person, and in case of such an action, all the responsibilities and consequences are the responsibility of the user.
9- Each user can only have one personal account in Raychat with their personal information. There is no limit to adding websites.
10- If a user does not enter the account management section for 6 months, Raychat will first send a warning to the person's e-mail address. In case of non-response, Raychat can block the user's account. Raychat will not be responsible for this.
11- The user undertakes to enter correct and complete information at the time of registration and also at the time of use. In any case, the user has access to their information and can correct incomplete or incorrect information. The user must update the registration information to maintain its accuracy and completeness. They also undertake not to use the wrong email (other than the email registered and confirmed at the time of registration), not to falsify the identity of another person or natural and legal persons, or not to hide their original identity in any way.
12- All contents of the Raychat site such as texts, graphics, images, trademarks, logo, sound, image, site template, scripts, and names of services that can be provided, etc. belong to Raychat and are subject to the protection provided by domestic and international intellectual property laws. Also, none of the contents of the Raychat site can be reproduced, copied, sold, or abused in any way for commercial or non-commercial purposes. Any use without written permission reserves the right to legal action.
13- Raychat does not have a representative in any part of the country and all services, financial transactions, and services can be provided only on the official website of Raychat. If any violation and misuse of the site are observed, Raychat reserves the right to prosecute.
14- If any of the terms and obligations stated in this agreement or their implementation is invalid and unenforceable due to the violation of the laws or according to the ruling of competent authorities, this does not mean the invalidity of other terms and obligations. Failure to apply any of the provisions of this agreement will not constitute a waiver of the right to apply and enforce it in the future.
15- All correspondence will be in writing from Raychat via email to support@raychat.io, and users' correspondence will be via their registered email at the time of registration.
16- If the user's payment is unsuccessful and the amount is deducted from the user's account, this amount will be refunded within 72 hours after payment. If it is not returned within 72 hours after payment, the detailed payment information must be announced through support for Raychat so that the necessary follow-up can be done.
17- We refrain from providing services to websites whose services violate the online business law, and if any violation is observed, the relevant account will be blocked, and if a package is purchased, the payment will not be returned as a part of the violation of Raychat's laws. If the client's website changes from Raychat after registration, Raychat will not be responsible for the mentioned websites and their content.
18- The Raychat team is allowed to provide new updates for all parts, including chat widgets, applications, management panel, etc., at any time without prior notice.
19- If a user earns money from Raychat and sells the account or websites created in Raychat without signing a cooperation agreement, all the websites of that account will be blocked and the paid fees will not be returned, and the responsibility for this will rest with the account creator. In this case, Raychat reserves the right to pursue legal action.
20- Since from the time of registration to the upgrade of the package, the package will be activated for free for 14 days for the user, cancellation of the purchased service will not be refunded.
1- To facilitate users' access, Raychat creates links to other sites (such as Telegram, etc.). To connect to these sites, it is necessary to first read the terms of use by the user. Raychat is not responsible for the content of these sites. In addition, linking to these sites does not mean confirming the content, products, and services available on these sites or any kind of relationship with their operators.
2- Raychat, through standard methods like most websites, automatically receives information when users enter the site: the pages they have viewed, IP address, browser type, operating system, and other public information. This helps identify customer interests and increase satisfaction. If this information is needed by the relevant authorities, Raychat will hand it over to them.
3- In any way that the user communicates with Raychat, Raychat keeps a summary of these communications in the user account to improve service, maintain statistics, and prevent possible fraud and abuse. If this information is needed by the relevant authorities, Raychat will hand it over to them.
4- Except in the event of violation and the cases mentioned above, Raychat can block the user's account only at the request of the user or at the request of the relevant authorities. In this case, for future follow-ups to prevent any misuse, user information will remain with Raychat for up to a year, and after that, the authentication documents received from the user will be completely deleted and only the history of the user's conversations with Raychat will be saved, not business users.
5- To answer questions, requests, and manage two-way programs, Raychat can obtain users' personal information, including first and last name, national code, date of birth, Shatab membership card number, address, email, and phone number. This information is considered confidential at Raychat and will not be given to third parties without the user's permission except in circumstances necessary to advance the order, request, and manage two-way programs (security and related authorities are not included in this article). In addition, the user allows Raychat to share the information provided among its employees for these purposes.
6- The user's information on the Raychat site is considered confidential and will not be made available to any person or organization except according to the law or the order of a competent judicial authority.
7- In addition to the information provided by the user, Raychat uses technology to obtain information such as Internet Protocol address, computer operating system, browser type, traffic, and site inputs. If this information is needed by the relevant authorities, Raychat will hand it over to them.
8- The owner of the information is responsible for maintaining the confidentiality of the user account information. The responsibility for any incident that occurs as a result of negligence or failure of the owner of the information is solely theirs. The user hereby agrees to immediately notify Raychat of any unauthorized use of the user account and password or any action that disrupts security.
9- The user is aware that sending personal information, whether in person, over the phone, or through the Internet, always faces the risk of disclosure, and no system has complete security. Therefore, Raychat will not be responsible for security flaws in technology. However, Raychat makes every effort to minimize and if possible prevent unauthorized access and improper use of information. In no event shall such support be less than a reasonable standard of care. In any case, Raychat has no obligation to compensate current or future losses.
10- By registering in Raychat, you allow Raychat to display your name, logo, and website address in its customer list to other users without prior notice.
11- All information stored by Raychat is stored under the terms of Article 8 of the Electronic Commerce Law.
1- None of the parties to this agreement due to negligence or delay in the implementation of their obligations due to circumstances beyond their control. If he is reasonable, he will not be responsible. These cases include the following but are not limited to them: fire, flood, earthquake, accident, disconnection of Internet communication lines, power outage, network outage, and sudden and unpredictable natural events, etc.
1- This agreement is prepared according to the laws and regulations. Any dispute about it, including its conclusion, validity, interpretation, termination, violation, and implementation, will be referred to the Disciplinary Council of the Provincial Computer Trade Union Organization for arbitration. The opinion of the Provincial Police Council is final and binding. This arbitration clause is considered an independent agreement from the original contract and is enforceable in any case.
