Raychat has always refrained from selling user data, prioritizing customer needs, and making it the focus of our business policy. Raychat's revenue comes solely from support service sales throughout its years of operation, not from selling user information.

All Raychat systems are under management control and strict security rules are enforced for employees.

The Raychat team does not have access to user accounts and, in the event of accepting entry to a user account and resolving technical issues, user account passwords are reset upon exiting.

All employee contracts include a confidentiality agreement.

Employees have access to customer information only through the internal network and with different levels of access. We assure you that employees do not have access to vital customer information (customer messages, customer data) and have various access levels, including access to access logs, one-time time-delayed password services, access rate limiting, and information security checks.

We always have a standard user data support system to ensure that customers do not worry about data loss in case of any problems. Raychat uses encrypted backups to retrieve customer information in emergencies.

All servers and services have the latest security updates.

Raychat's messaging servers are located in private cloud systems with defined access lists that capture most unauthorized requests.

Establishment of separate access layers and multi-layered and protected authentication to resources.

We constantly strive to prevent common attacks.

All public network channels on the Raychat platform are fully encrypted. This applies to asset loading (web resources) as well as chat channels (user messages and data).

Raychat also uses more advanced and up-to-date functions for encrypting user information, such as bcrypt.

We have removed old encryption methods to reduce known attacks:

• - The old SSL protocol is completely inactive (we use TLS instead).
• - Old ciphers are disabled (such as: RC4).

After the Raychat system disruption in 2020, which occurred due to misconfigurations in firewalls and the public exposure of a portion of the database, extensive measures were taken to enhance Raychat's and its users security. The Raychat team continuously strives to update Raychat's security, and this process never stops. You can refer to the Terms of Use page for information about usage conditions and user rights.

The new version of Raychat is available to users, utilizing security layers, resource updates, codes, and system infrastructure enhancements to improve Raychat's performance. Identity verification and validation of all inputs increase customer security. Raychat always prioritizes the privacy of its users and, with the use of the second version, there is no need to worry about user information and data. However, security is an ongoing process, and our team makes every effort to maximize security.

Dear Raychat users, if you notice any vulnerabilities or security issues, you can share them with the Raychat technical team via email at tech@raychat.io.