Raychat 11.10.5

Added access levels, roles, and permissions for more precise management of user access to different sections

Redesigned canned messages to better prepare responses and improve the chat panel experience

Enabled Copilot, the AI-powered smart assistant, for Premium Plus and VIP packages

Improved chatbot and AI performance for more accurate and stable responses

Redesigned, rewrote, and improved the knowledge base

Redesigned and improved the user experience of the sidebar and dashboard home page

Improved browser notifications and added a fallback for push notifications

Added the ability to switch between conversation lists by swiping on the screen, suitable for touch devices

Added custom backgrounds for the conversation page

Made message dates sticky at the top of the conversation page while scrolling

Added the ability to resize sidebars in the chat panel

Added a button to refresh the conversation list

Improved grouping of conversation actions and added a button to copy the conversation link

Added a new sound notification for messages in ongoing conversations

Added an API for sending messages in the widget

Added new widget event APIs for conversation acceptance and conversation closing

Added and improved documentation for the new widget APIs

Improved widget color synchronization with the primary color set by the user

Improved the display of code output in messages

Improved the initial loading experience of the dashboard and login page

Added FAQs to the widget installation page

Updated package features and improved the accuracy of each package’s displayed capabilities

Added an opening animation for the widget button and increased the clickable area for easier widget usage

Improved the display of conversations based on selected departments

Fixed errors related to chatbot responses and connection to the AI service

Fixed the issue with placing emojis at the text cursor position in the conversation

Fixed chatbot model hallucination issues and optimized prompt structures

Fixed accessibility issues in the conversation chat box

Fixed message jumping when sending a message in the chat panel

Fixed the issue of automatic website selection for operators

Fixed the issue where notes were not updating in some cases

Fixed the issue with displaying the open conversation button on the archived conversations page on small devices

Fixed the refresh button loading state issue when no conversations were found

Fixed a crash in the widget background image customization section

Fixed the white screen issue in the widget when loading the tool for the first time

Fixed the sound playback issue in the widget on Safari

Fixed the overflow issue of the department logo tooltip in the widget

Fixed hardcoded colors in the widget and applied the primary color set by the user

Fixed the chatbot default message issue

Fixed issues related to user roles and permissions

Fixed archive filter issues when filtering by last chat date and email

Fixed a crash when assigning an operator while the panel was loading